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True Value Solar Installation Complaint

(72 posts) (21 voices)

Started 10 years ago by rastagraphics
Latest reply from jj_j

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jj_j
Member

rodneyboy said:
Got my panels installed by TVS a month ago. What should I expect? Some of the comments here make me question my decision. I have the 1.5 kilowatt system.

Cheers,
Rodney

Rodney, you shouldn't be frightened about your decision. Yes, it seems that there are unsatisfied customers but honestly, I think some are just bashing on TVS. In my case they turned out to be a great solar company. It seems that you have chosen the most basic system but don't worry, you'll see a lot of benefits even from that system. You should wait for the at least 6 months in my opinion to see the benefits that you'll get from your system.

Posted Monday 6 May 2013 @ 4:30:10 pm from IP #
Benny
Member

Don't expect anything rod. What matters is what have you GOT ! Is it working ? How many units generated so far ?

Posted Tuesday 7 May 2013 @ 12:55:28 am from IP #
rodneyboy
Member

Yesterday it generated around 4kw. But it depends a lot on the weather, it was partially cloudy. I guess it will vary a lot.

Posted Wednesday 8 May 2013 @ 12:36:43 am from IP #
jj_j
Member

rodneyboy said:
Yesterday it generated around 4kw. But it depends a lot on the weather, it was partially cloudy. I guess it will vary a lot.

That's about average Rodney. It has been a bit higher in my case yesterday, 4.578kw but you are more than fine. You said it yourself, it depends a lot on the weather but overall it will pay off. Trust me.

Posted Wednesday 8 May 2013 @ 1:18:39 am from IP #
rodneyboy
Member

It seems that it averages around 4kw so far. This is good despite the not so great weather. I got to thank you guys for the help and the knowledge that you shared. One more question, what's the minimum that you've seen TVS systems generated on a cloudy day because that's the forecast?

Posted Saturday 11 May 2013 @ 1:10:28 am from IP #
dbindoff
Member

Best to look up Sydney systems on pvoutput.org. you will be able to compare directly with systems in your area. Mine is TVS 2 years and compares favourably with most.

Posted Saturday 11 May 2013 @ 8:28:19 am from IP #
jj_j
Member

rodneyboy said:
It seems that it averages around 4kw so far. This is good despite the not so great weather. I got to thank you guys for the help and the knowledge that you shared. One more question, what's the minimum that you've seen TVS systems generated on a cloudy day because that's the forecast?

No problem rodneyboy, feel free to ask anything you want. In my case the minimum was somewhere around 2kw. That was on a rainy day. I was surprised as I expected a lot less.

Dbindoff thanks for the link, cool site.

Posted Sunday 12 May 2013 @ 4:09:11 pm from IP #
rodneyboy
Member

dbindoff, thanks for the link mate. Mine compared positively too, it seems I have made a good choice. I may have to PM you to tell me some things about the site that I don't understand.

Posted Sunday 12 May 2013 @ 4:45:08 pm from IP #
Phat_Joe
Member

Hello guys,

I wanted to ask you, have any of you had delay problems with the installation? In my case that was the only negative thing that I can say about TVS. I had my panels installed 11 months ago and so far so good.

Cheers,
Joe

Posted Tuesday 14 May 2013 @ 11:35:04 pm from IP #
jj_j
Member

Phat_Joe said:
Hello guys,

I wanted to ask you, have any of you had delay problems with the installation? In my case that was the only negative thing that I can say about TVS. I had my panels installed 11 months ago and so far so good.

Cheers,
Joe

In my case there weren't problems like that, they did everything according to schedule. Maybe you gave them incorrect information about you and your place? I doubt that they had intentionally postponed your panel installation.

Posted Wednesday 15 May 2013 @ 10:09:33 pm from IP #
rodneyboy
Member

Joe, I had my panels installed recently but I had no problems with them postponing the process. They delivered on time and I'm still in the process of waiting to see the results. I wonder what the more experienced users like jj have to say about this.

Posted Thursday 16 May 2013 @ 12:57:18 am from IP #
Phat_Joe
Member

jj_j said:
In my case there weren't problems like that, they did everything according to schedule. Maybe you gave them incorrect information about you and your place? I doubt that they had intentionally postponed your panel installation.

I doubt that too, they don't want to be sued but I really don't know what was the problem for the delay. I'm positive that I gave them the correct info about me and I'm positive that I gave them the correct address because I triple checked everything. Besides that I'm satisfied with their work.

Cheers,
Joe

Posted Friday 17 May 2013 @ 12:43:51 am from IP #
jj_j
Member

Phat_Joe said:
I doubt that too, they don't want to be sued but I really don't know what was the problem for the delay. I'm positive that I gave them the correct info about me and I'm positive that I gave them the correct address because I triple checked everything. Besides that I'm satisfied with their work.

Cheers,
Joe

Well you know what they say, who gives a damn if everything is running fine and you are reaping the benefits of having a solar system. Maybe it was some sort of a technical error but I guess it doesn't matter much anymore.

Posted Saturday 18 May 2013 @ 1:57:48 am from IP #
Phat_Joe
Member

jj_j said:
Well you know what they say, who gives a damn if everything is running fine and you are reaping the benefits of having a solar system. Maybe it was some sort of a technical error but I guess it doesn't matter much anymore.

It got me curious so I wrote them an email. Their response was "We had some technical problems at that time sir. We are sorry for that. We hope that you are pleased with our work and if you have any questions please contact us. We are here for you."

Posted Sunday 19 May 2013 @ 10:33:37 pm from IP #
jj_j
Member

That's good to know Joe. So I guess everybody has their own bad day, even True Value Solar. BTW, Which of their products are you using?

Posted Monday 20 May 2013 @ 10:38:56 pm from IP #
rodneyboy
Member

My, my, haven't logged in a couple of days and I thought that this thread came to an end. Joe, I'm curios as well. Which of their systems are you using?

Posted Monday 20 May 2013 @ 10:59:57 pm from IP #
Kalabaster
Member

Phat_Joe, I don't know what you are talking about. I have never heard of something like that regarding True Value Solar. I am also using their solar systems for a bit over a year. They are true professionals.

Posted Wednesday 22 May 2013 @ 12:36:45 am from IP #
Phat_Joe
Member

Even professionals have a bad day Kalabaster. I'm using the 2.6kw solar system, Growatt inverter.

Posted Wednesday 22 May 2013 @ 2:40:43 pm from IP #
jj_j
Member

The Growatt inverter is pretty standard with TVS. It has proven itself with a lot of satisfied customers saying it's legit. The 2.6kw system is mighty strong.

Posted Friday 24 May 2013 @ 12:43:09 am from IP #
Kalabaster
Member

OK Joe, I guess you are right but nonetheless nobody can deny that they are the premium solar company in Australia. I agree, the 2.6kw system is solid.

Posted Friday 24 May 2013 @ 9:09:57 pm from IP #
rodneyboy
Member

It looks like I'm using the weakest of their systems but despite that it's doing a great job and I'm really satisfied with TVS as a company so far. Thanks for the reply Phat_Joe.

Posted Friday 24 May 2013 @ 9:12:05 pm from IP #
rodneyboy
Member

On a side note, my fears about how truly well True Value Solar systems work are gone. I had a talk with a couple of other guys that know how these things function and they said that I made the right choice by going with True Value Solar.

Posted Friday 24 May 2013 @ 9:14:45 pm from IP #
Lance
Key Master

Just weighing in again here, do research, there are a LOT of complaints online about these guys and they have been rapped over the knuckles more than once about false claims and the like, google them, there's an almost unending litany of complaints against these guys, some quite recent. A few to start you off:

http://www.notgoodenough.org/viewtopic.php?t=40331tv
http://www.accc.gov.au/media-release/true-value-solar-pays-infringement-notices-for-misleading-advertising and http://transition.accc.gov.au/content/index.phtml/itemId/1015713 and http://portellosponzi.com/doc/20110602-True_Value_Solar_-_enforceable_undertaking.pdf (creating false RECs)
http://forums.whirlpool.net.au/archive/1643455

I would absolutely not be signing anything with these guys, based on their past history. Even if they have cleaned up their act, their history is just way too dodgy to even consider it, at least for me.

Posted Saturday 25 May 2013 @ 12:31:23 am from IP #
jj_j
Member

Lance said:
Just weighing in again here, do research, there are a LOT of complaints online about these guys and they have been rapped over the knuckles more than once about false claims and the like, google them, there's an almost unending litany of complaints against these guys, some quite recent. A few to start you off:

http://www.notgoodenough.org/viewtopic.php?t=40331tv
http://www.accc.gov.au/media-release/true-value-solar-pays-infringement-notices-for-misleading-advertising and http://transition.accc.gov.au/content/index.phtml/itemId/1015713 and http://portellosponzi.com/doc/20110602-True_Value_Solar_-_enforceable_undertaking.pdf (creating false RECs)
http://forums.whirlpool.net.au/archive/1643455

I would absolutely not be signing anything with these guys, based on their past history. Even if they have cleaned up their act, their history is just way too dodgy to even consider it, at least for me.

Thanks for the links Lance, I'll look into them and give my opinion later. I wouldn't trust anything they say on the internet, whether they are bad or good reviews. There are too many liars and everybody on the internet is an expert.

Posted Tuesday 28 May 2013 @ 3:36:47 am from IP #
jj_j
Member

Oh, and I'm sure that there are equal number or even more positive reviews so if we judge by that I'd say that they are a solid, trustworthy company. You have a couple of members here that are satisfied with their work.

Posted Tuesday 28 May 2013 @ 3:39:03 am from IP #
Lance
Key Master

Ask almost anyone in the industry and they will tell you the same, avoid them like the plague. The ATA office had had numerous negative feedback etc about them, you just get a feel for a company that plays fast and loose with the rules and ethics, and TVS was doing exactly that.

They may have picked up their game in the last year or two, but they have a history of deception, lies and poor installations. Just because it's on the internet doesn't make it untrustworthy, the ACCC rulings etc are all fact and a matter of public record. When complaints are backed up by photos of obviously dodgy work then it becomes pretty clear there's a problem.

Sure, some people have good experiences, some have bad, but most solar companies have 99%+ happy customers, TVS is not even close. It's a bit like ebay, you only buy from suppliers who are 99% or better, and you check why they have negatives. You can get a feel for the reliability of a company pretty quickly.

Just giving my opinion based on having dealt with the industry for 20 or so years, take it or leave it

Posted Tuesday 28 May 2013 @ 5:02:26 am from IP #
tezz
Member

Quite a few end user reviews on this link, as well as quite a few other providers.

http://www.solarquotes.com.au/installer-review/true-value-solar/true-value-solar-review.html

I might choose a Company that employs their own installers, less passing the buck, and hopefully better communication from Sales, Design, Installation and the Administration of the dreaded paperwork shuffle. That site indicates getting paperwork processed in a timely matter is a common issue. I would possibly not consider full payment until that is done, as it would comply as "Practical Completion"

Posted Tuesday 28 May 2013 @ 6:51:23 am from IP #
jj_j
Member

Lance I went through the links and they look legit. My question is if that's the case how come they are still in business?

Posted Wednesday 29 May 2013 @ 2:30:11 am from IP #
jj_j
Member

tezz said:
Quite a few end user reviews on this link, as well as quite a few other providers.

http://www.solarquotes.com.au/installer-review/true-value-solar/true-value-solar-review.html

I might choose a Company that employs their own installers, less passing the buck, and hopefully better communication from Sales, Design, Installation and the Administration of the dreaded paperwork shuffle. That site indicates getting paperwork processed in a timely matter is a common issue. I would possibly not consider full payment until that is done, as it would comply as "Practical Completion"

Most of the reviews here are positive. I did not make a full payment too until the paperwork was done. No sane man should do that.

Posted Wednesday 29 May 2013 @ 2:32:08 am from IP #
rodneyboy
Member

I agree with jj_j's logic. If they really have done some frauds wouldn't they be out of business? I guess they are not as clean as I thought. Thanks for the links Lance, we need to be careful at all times it seems.

Posted Wednesday 29 May 2013 @ 2:58:34 am from IP #

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